![]() I agreed to be patient and the tech manager kept close tabs on the situation and eventually explained that Dell was in the process of publishing a new Dell BIOS/AMD graphics card software update. A good India Tech Manager started to understand the issue and escalated to a Dell team to look into (can't believe that I would be the only person receiving replacement computers for this issue). I was also offered 2 new replacement machines again from the India manager - but they couldn't explain to me how that would come close to fixing the problem. ![]() I talk to an AMD manager and learn that outsourced parts companies work behind the scenes to make software compatible with the computer's manufacturer's BIOS. Shortly after getting 2 new replacement machines and loading ALL OF MY SOFTWARE & SETTINGS AGAIN, both machines get the "big" mouse cursor again. The solution: both machines must have a bad motherboard, we will have a rep come out and fix that for you or we will send you two more machines. Went through all of the technical support from India as a good customer - none of their fixes worked of course. Both computers had issues with the "big" mouse cursor. ![]() My story about two identical Studio 1558 machines with ATI Mobility Radeon 5470 graphics cards and Windows 7 Professional 64-bit: The journey began late 2009, early 2010 with the purchase of 2 identical laptops. ![]()
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